Customer Satisfaction

Monitor customer satisfaction through quality metrics, complaint tracking, return analysis, and feedback summaries.

Available Reports

• Quality Metrics

  First-pass yield, defect rates, and quality scores by product and customer.

• Complaint Analysis

  Customer complaints by type, severity, and resolution time with root cause tracking.

• Return Rates

  Product returns by reason, customer, and time period with financial impact.

• Response Times

  Average response and resolution times for customer inquiries and issues.

• Customer Scorecard

  Overall customer health metrics combining delivery, quality, and service measures.

• Trend Analysis

  Customer satisfaction trends over time with early warning indicators.